Role Profile

Industrial relations – or employee relations – covers a range of job functions within organisations. In some businesses, trade union representatives play an important role in this area and require a range of skills in order to fulfill their functions.

We work together with the Trades Union Congress (TUC) to ensure the NOS (National Occupational Standards) for industrial relations professionals reflect industry needs and are fit for purpose.

Two Industrial Relations NOS suites have been developed to cover related job functions:

  • Prevention and Management of Violence in the Workplace
  • Trade Union Representatives & Professionals

Skills & Competencies for Prevention & Management of Violence in the Workplace

These NOS are designed to support employers and employees in the development of good practice and awareness in the workplace. They cover a full range of functions, from ensuring individual actions contribute to a positive and safe working culture, to investigating, evaluating, and resolving violent incidents at work.

Prevention & Management of Violence in the Workplace NOS

Skills & Competencies for Trade Union Representatives & Professionals

These NOS are fully endorsed by the TUC and are aimed at Trade Union representatives, particularly workplace, safety, and learning representatives (ULRs), as well as union professional officers.

Trade Union Representatives & Professionals NOS


Define the skills your industry needs.

For work-based learning to truly match the range of challenges that you face it’s essential that apprenticeships and training are continuously developed. This is where we come in.

We work with employers, employer groups, and training providers to maintain and update a range of apprenticeship frameworks and standards. Through staged consultations, we ensure that qualifications work for learners, employers, and skills bodies alike.

To have your say on the future of skills in your sector, register for consultation updates today.

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Developing People, Transforming Lives

As the UK’s largest apprenticeship certification authority, we’ve played an integral role in apprenticeships since our formation in 1996. Whether you know us for certification or skills consultations, our work helps you to manage your apprenticeships and vocational training.

Yet this isn’t all that we do.

We are proud to be part of the Instructus Group, a family of organisations that exist to help people progress in education, in work, and in life. Through a range of funded and part-funded support programmes we help people to fulfill their potential.